FAQ — Frequently Asked Questions

All orders will be processed and shipped within 48 hours of purchase. Please note that orders placed on Fridays may only be shipped on Monday.

Standard delivery takes 5–7 business days depending on your location. However, items shipped separately will be delivered within 2–3 weeks. Express delivery may be available at checkout.

We appreciate your patience as we continue to improve our shipping times and rates.

Yes, we ship worldwide! International shipping takes 2–3 weeks. Shipping costs and times vary by destination.

Unfortunately, we do not deliver on the following dates. Please note that delivery timeframes are calculated from the next business day:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas (December 22–25)
• Day after Christmas

Please email us at support@zuppynow.com and we will do our best to replace your order or resolve any issues on a case-by-case basis.

ZuppyNow is not responsible for lost packages, but our team will provide reasonable assistance.

Please reach out to our team at support@zuppynow.com and we will be happy to help you resolve any issues!

We process orders quickly, but we will do our best to accommodate any changes. The best way to update your order is to email us at support@zuppynow.com.

We process orders very quickly, but please email us at support@zuppynow.com and we will do our best to update the address before your order is shipped.

Once your order has been shipped, you will receive a tracking number via email. You can use it to track your package in real time.

Oh no! We apologize for the inconvenience. Tracking numbers may take 1–2 business days to activate. If it still isn't working after a couple of days, simply email us at support@zuppynow.com and we will track your order for you.

Please contact us within 48 hours of receiving your order with photos of the damage at support@zuppynow.com and we will send a replacement immediately.

Please email us at support@zuppynow.com with a photo of the item you received and we will resolve the issue immediately.

If you are not 100% satisfied with your pet products, you may return them within 30 days of purchase. To initiate a return or exchange, please send us a message at support@zuppynow.com with your order number.

We do not accept returns or exchanges on used pet care products or waste disposal items. However, if the item you received does not match the description or is damaged, we will gladly exchange it or issue a refund on a case-by-case basis.

At our discretion, refunds may be issued without requiring the item to be returned.

For most items, refunds are typically processed within 1 week. Once processed, the refund will be returned to your original payment method and we will send you an email notification to confirm the refund was successful.